Type of event: Training

Duration: Half day (10:00-13:30)

Participants: Up to 15

Venue: IT suites

Cost: From £1,200

Aims
To introduce the '50+ Works' website and its resources and to show how the users can get the best from the website in order to support their 50+ customers.

For
Frontline staff working within Work Programme (and similar employment-related programmes) who interface directly with participants, particularly centre managers and team leaders.

Content

• Brief introduction to demographic trends; impact of welfare reforms and other public policy developments on the 50+ group
• What can make a 50+ jobseeker a difficult customer
• Background to the 50+ Works toolkit and a brief tour of the site
• Exercises based on customer scenarios focusing on practical use of 50+ Works

Learning outcomes

• Participants will understand the increased significance of the 50+ group in the Work Programme.
• Participants will familiarise themselves with the site and will get a feel about how they can use it on a daily basis and how it will help improve their delivery to 50+ customers.